Shipping Information
Fast and reliable shipping across India. Get your hair care products delivered to your doorstep.
Shipping Duration
We are committed to delivering your Cocura products to you as quickly as possible. All orders are processed and shipped from our warehouse within our standard timeframe.
Pan India Shipping
Average Shipping Time: 1-7 Business Days
We ship to all locations across India. The shipping time varies based on your location and may take 1-7 business days on average from the date your order is confirmed and processed.
Processing & Shipping Timeline:
Order Confirmation
Same day (for orders placed before 2 PM IST)
Order Processing
1-2 business days
Shipping & Delivery
3-5 business days (may vary by location)
Shipping Charges
We offer competitive shipping rates to make our products accessible to customers across India.
✓Free Shipping
Orders above ₹2000
Enjoy free shipping on all orders above ₹2000
₹Standard Shipping
₹99
Flat rate for orders below ₹2000
Track Your Order
Once your order has been shipped, you will receive a confirmation email with your tracking number and shipment details.
How to Track:
- Check your email for the shipping confirmation and tracking number
- Log in to your account and visit "My Orders" section
- Click on your order to view detailed tracking information
- Use the tracking number to check status on the courier partner's website
Delivery Information
What to Expect:
- Secure packaging to protect your products
- Professional handling and care
- Delivery during standard business hours
- Attempt to deliver at your registered address
Delivery Attempts:
- Courier partner will attempt delivery 1-3 times
- Please ensure someone is available to receive the package
- Provide accurate address and contact details
- In case of delivery failure, contact customer support
Note: Please ensure your contact number is active and reachable during the expected delivery period. Our courier partner will attempt to contact you before delivery.
Return Policy
Important Notice
All products are non-returnable as these are personal care products intended for intimate use. This policy is in place to ensure hygiene and safety standards for all our customers.
Due to the nature of personal care products (hair care items), we cannot accept returns once the product has been delivered.
However, Refunds Can Be Requested For:
While products cannot be returned, you may request a refund under the following circumstances:
- Damaged Products: If you receive a product that is damaged upon delivery, you can request a refund. You must contact customer support immediately with photographic evidence.
- Wrong Products: If you receive a product different from what you ordered, contact us immediately for a refund or replacement.
- Order Cancellation: You can cancel your order before it is shipped and receive a full refund.
Refund Process: For refund requests due to damaged or wrong products, please refer to our Cancellation & Refunds Policyfor detailed instructions and requirements.
Important Notes
Processing Time: Orders placed after 2 PM IST or on weekends will be processed on the next business day.
Remote Areas: Delivery to remote locations may take additional time (up to 10-12 business days). We will notify you if your location has extended delivery timeframes.
Public Holidays: Business days exclude public holidays. Delivery may be delayed during festive seasons.
Address Changes: Please ensure your delivery address is correct. Address changes after order confirmation may delay delivery.
Cash on Delivery (COD): Available for orders within serviceable areas. Please have exact change ready for COD orders.
Shipping Inquiries
For any questions about shipping, delivery, or to update your delivery address, please contact our customer support team:
Email: contact@cocura.in
Phone: +91-8222988887
Our customer support team is available Monday to Saturday, 10:00 AM to 6:00 PM IST.
Tip: When contacting us about shipping, please have your order number ready. This will help us assist you faster.